RETURN POLICY Last updated March 19 2024

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy. RETURNS All returns must be postmarked within fourteen (14) days of the purchase date.

 

All returned items must be resalable condition.

 

RETURN PROCESS

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To return an item, please email customer service at info@marcazone.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address indicated on the RMA. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

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After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

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EXCEPTIONS

 

The following items cannot be returned:

● Damaged Items per the fault of the customer or used damaged products, please contact us at the contact details below to arrange a refund or exchange.   

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QUESTIONS

 

if you have any question concerning our return policy, please contact us at info@marcazone.com